Mary Jo Bauer

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1906 Brixton Court • Loveland, OH 45140 • mjbauer718@fuse.net • (513) 722-3901

Professional Experience

§ Contract position supporting a new POS system being rolled out to a national chain of stores

§ Support user inquiries and / or problems with software and hardware; log and document all problems reported

§ Assigning IDs for new users and setting / resetting user passwords

Hill Top Research, Miamiville, OH

§ Move content from company Intranet site to SharePoint environment; set up initial structure, moving existing data, and train new site owners on maintenance and updates; determine user needs for new departmental workspaces and sites; develop workspaces and sites; maintain permissions for all users

§ Analyze and capture internal business requirements for CRM and other proprietary systems; work with IT Director to define strategic direction and functional specifications required to implement systems; train users; evaluate new versions and recommend new or improved features; make non-programming changes to the CRM screens; run custom SQL queries to get the information the users need; advise senior management of progress towards new program implementation

§ Support user inquiries and/or problems with software and hardware, and assist in resolution within 24 hours; log and document all problems reported; research solutions and resolve problems efficiently and professionally; provide user training and/or support and follow up to ensure call resolution and reduction of call reoccurrences

§ Perform software configuration and hardware configuration repairs; help install new desktop systems for new employees

§ Provide administrative support to President, Compliance Manager, and Account Executives

§ Process daily contributions, earnings, participant loans, and participant distributions; maintain custodial retirement checking account using PeachTree software; prepare 1099-R forms for distributions from retirement accounts; assist in compliance testing and 5500 tax forms preparation; balance clients’ accounts and issue participant statements

§ Write customer call-tracking program using Visual Basic and Access

§ Manage service maintenance contracts; streamline maintenance contract renewals utilizing Excel; track the region’s sales and service revenue; Answer trouble calls from customers and dispatch field employees on around-the-clock basis

§ Coordinate employees’ vacation and standby schedules; track employees’ time and performance ratings; automate employees’ time and performance ratings

 

Education

New Horizons Computer Learning Center, Cincinnati, OH Working towards the following certifications: MCSA SQL Server 2012 / Business Intelligence Dreamweaver ACE MTA HTML5 Application Development MTA Web Development FundamentalsApril 2013 – Present University of Cincinnati, Cincinnati, OH Associate of Applied Business, Office Management Technology, summa cum laude1999 University of Cincinnati, Cincinnati, OH Associate of Applied Business, Admin. Office Assistant, Exec. level, summa cum laude1996 Professional Certifications and Training §    American Society of Pension Actuaries (ASPA), PA-1A, PA-1B, and C-1 Certification §    Self-studies in SharePoint Services, MS Office SharePoint Server, and SharePoint Designer §    Live online-studies at New Horizons Computer Learning Center (2013) -          Web Design with HTML5 and CSS3, Levels 1 and 2 -          Microsoft SharePoint Foundation 2010, Levels 1 and 2 -          Adobe Dreamweaver CS6, Parts 1 and 2 -          Relational Database Design -          10774 Querying Microsoft SQL Server 2012 -          10775 Administering Microsoft SQL Server 2012 Databases -          10776 Developing Microsoft SQL Server 2012 Databases -          10777 Implementing a Data Warehouse with Microsoft SQL Server 2012 -          10778 Implementing Data Models and Reports with Microsoft SQL Server 2012 §    Professional seminars and workshops: -          SharePoint Services (2007) -          Photoshop Elements 5.0 for the Digital Photographer (2007) -          Introduction to VBA (2006) -          Introduction to SQL (2006) -          Project Management Fundamentals (2005) -          Introduction to Microsoft Project 2003, Levels 1 and 2 (2006) -          Advanced A+ Certification Prep (2005) -          Intermediate A+ Certification Prep (2004) -          Basic A+ Certification Prep (2003) -          Microsoft Windows 2000 Network and Operating System Fundamentals (2003)

Technical Expertise

§    Proficient in SharePoint 2003/2007/2010 Foundation, SharePoint Designer, Word, Excel, Access, PowerPoint, Outlook, Project, and Microsoft Dynamics CRM.